Contact Information
We're Here to Help
Thank you for choosing dolop! We're passionate about creating beautiful, custom lighting that brings warmth to your home. Our team is here to support you every step of the way, from your first order to caring for your dolop for years to come.
Get in Touch
dolop llc
Email: hello@bydolop.com
Location: Address: San Diego, CA 92131, USA
We'd love to hear from you! Whether you have questions about our dolops, need help with an order, or want to share how your piece looks in your space, we're here to help.
For order-specific inquiries, please include your order number so we can assist you quickly.
Support Hours
Email Support: Monday–Friday, 9 AM–5 PM Pacific Time
Response Time: We typically respond within 1 business day
Our small team works hard to provide thoughtful, personalized responses. Messages received outside business hours, on weekends, or during major US holidays will be answered the next business day.
What We Can Help With
Orders & Custom Requests
Questions about placing an order, customization options, or our design process
Shipping & Delivery
Tracking information, delivery questions, or address changes
Returns & Exchanges
Return requests, our Diffuser Replacement Program, or warranty questions
Care & Maintenance
Tips for caring for your Dollight or troubleshooting
General Inquiries
Anything else about dolop, our products, or our story
Important Policies
For detailed information about your dolop experience:
- Return & Refund Policy - Returns, exchanges, and our Diffuser Replacement Program
- Shipping Policy - Production times, delivery, and holiday schedules
- Privacy Policy - How we protect your information
- Terms of Service - Complete terms for using our services
Privacy & Data Requests
Have questions about your personal information or want to exercise your privacy rights? Contact us at hello@bydolop.com and we'll take care of you promptly.
Shipping Area
We currently create and ship our custom pieces within the United States only. While we'd love to share our products worldwide someday, we're focused on perfecting the experience for our US customers first.
If you're visiting from outside the US and have questions, feel free to reach out at hello@bydolop.com - we're always happy to connect!
This contact information is current as of July 7, 2025. We may update these details from time to time, so please check back for the latest information.